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  1. How do I change the pads of my Philips HS1 AED?
  2. Inductive sensor check failed – please check AED and SmartLink.
  3. AED failure, please check AED and press blue i-button.
  4. AED status message delayed.
  5. AED temperature limit exceeded, please check AED environment.
  6. AED temperature too low, please check AED environment.
  7. Excessive humidity, please check AED environment.
  8. SmartLink battery low, please replace SmartLink battery.
  9. Sensor inlay cable not connected to SmartLink, no AED check possible.
  10. AED warning, please check AED environment and temperature.
  11. Critical AED failure, please replace AED.
  12. AED pads not ready for use, please replace pads.
  13. AED battery low, please replace battery.
  14. No AED self test result received, please check AED manually.
  15. No sensor data, please check AED manually.

  1. How do I change the pads of my Philips HS1 AED?

    Important information
    Do NOT remove foil cover of electrode pads before inserting pads, because that will cause drying-out of the pads and will make them unusual soon!

    Do you need additional help regarding pads exchange?
    Please call our service hotline +49 234-333671-0 (Mo-Fr 9.00am -5.00pm EST). We are pleased to help you.

    Change AED pads step 1

    Pull the locking lever at the upper side of the AED (1) and remove the electrode pads cassette (2). Dispose old pads (domestic waste).

    Change AED pads step 2Change AED pads step 3

    Insert new electrode pads cassette (lower side first) (3) and press the green handle firmly downwards until it is locked (4).
    The AED automatically recognises the kind of pads (Adult / Children).

    Change AED pads step 4Change AED pads step 5

    In order to initiate an AED self test please remove the AED battery for at least 5 seconds (5) and reinsert it again (6).
    Press the orange shock button (7) if prompted to do so by the AED.
    After finishing its self tests the AED is fully operational again, indicated by the green LED blinking every three seconds.

  2. Inductive sensor check failed – please check AED and SmartLink.

    The inductive sensor failed to detect the presence of the AED. This might be caused by removal of the AED. Please check if the AED is still present.

    Other possible causes may be a wrong placement of the AED in the carrying bag or an unconnected sensor inlay. Take a look at the following figures and check if the everything is arranged accordingly.

    Insert SmartLink into AED bagInsert AED into it's bag

  3. AED failure, please check AED and press blue i-button.

    Our sensor has detected a problem with the AED. The blue i-button on the led is blinking and the AED is beeping once every eight seconds.

    Please press the blue i-button on the AED. The AED then tells you what caused the problem. Most commonly it's an empty battery or pads that are out of date. Other possible problems are environmental ones, where it's to cold/hot or to dry/humid.

  4. AED status message delayed.

    This does not indicate an AED failure. Usually these messages are caused by temporary cellular network problems. SmartLink handles such kind of problem by automatically retrying to establish a connection after 10, 30, 60, 120, 1440 minutes, so there is no need to act immediately.

    For locations where vandalism or theft can be excluded we recommend, to wait up to one day for the device to reconnect again. For critical locations with public access we recommend to activate the "removal alarm" feature of SmartLink.

  5. AED temperature limit exceeded, please check AED environment.

    The AED has detected that it's too hot to guarantee correct operation. Please arrange cooling, remove direct sunlight or move the AED to a different location.

  6. AED temperature too low, please check AED environment.

    The AED has detected that it's too cold to guarantee correct operation. Please arrange heating for the AED or move it to a warmer location.

  7. Excessive humidity, please check AED environment.

    The AED has detected that it's to humid to guarantee correct operation. Please arrange dehumidification for the AED or move it to a less humid location.

  8. SmartLink battery low, please replace SmartLink battery.

    Your SmartLink reported that it's battery is empty and needs to be replaced. Please contact our service or your dealer to arrange replacement of the battery.

  9. Sensor inlay cable not connected to SmartLink, no AED check possible.

    The SmartLink detected that the cable of the inlay that monitors the status of the AED is disconnected. Please have a look at the device.

    The SmartLink is located in the lid of the carrying bag. Please connect the cable as shown in the following figure.

    Insert SmartLink into AED bag

  10. AED warning, please check AED environment and temperature.

    The AED has detected a problem. This is most likely caused by environmental conditions such as to high/low temperature or to high/low humidity. Please check the AED and press the blue i-button.

    The AED then tells you what caused the problem and you can act accordingly.

  11. Critical AED failure, please replace AED.

    The AED suffered a critical failure and needs to be replaced. Please contact our service or your dealer to arrange replacement of the AED.

  12. AED pads not ready for use, please replace pads.

    The AED has detected that it's pads are not ready for use. Please contact our service or your dealer to arrange replacement of the pads.

    The exchange process is described here

  13. AED battery low, please replace battery.

    The AED hast detected that it's battery is low. Please contact our service or your dealer to arrange replacement of the battery.

  14. No AED self test result received, please check AED manually.

    The SmartLink hasn't received any self test results from the AED. This might be caused by removal of the AED. Please check if the AED is still present.

    Other possible causes may be a wrong placement of the AED in the carrying bag or an unconnected sensor inlay. Take a look at the following figures and check if the everything is arranged accordingly.

    Insert SmartLink into AED bagInsert AED into it's bag

  15. No sensor data, please check AED manually.

    The signal of the inductive sensor which monitors the AED was distorted This commonly is caused by interference from the power grid.

    Please try to move the AED to a different location and keep it as far as possible from power lines and electrical high power devices.

    As long as there are no self test results received from the AED you manually have to make sure it's in working condition. This is done by observing the green led in the top right corner of the AED. It it's flashing once every three seconds the AED is ready to use.